Needham Bank 'can' be friendly and helpful. I find that unless I speak with Holly at the Ashland branch the others there blow smoke and treat you like an idiot. Just had one of their male Ashland Rep's say let me explain how online banking works - Really I have been using it for 15+ years. So after he tried to blow more smoke I called the Main branch in Needham .... I got the proper explanation of why a change was made without notification and how to correct...... I came from Middlesex bank that used to be spot on, but now adds fees and improperly processes transactions and blames the customer when you can prove it was their actions.
Absolutely the best banking group I have ever had. I was previously a long time Middlesex Savings Bank customer. Upon switching to Needham my interactions with their representatives has been nothing short of fantastic. A Needham associate helped me transfer all my accounts from Middlesex to Needham when setting up my new accounts. Also their customer service and level of dedication to customers needs goes above and beyond what I expected. Needham Bank is definitely the bank to be with.
This is a joke and not a community bank. NB has does not really have mobile or online banking (what they have is just fraction what other banks are offering). Yet they demand to move personal account to them in order to keep your small business account explaining that they want to see the full picture. May be it will work for small store on the corner, but as it would not work for any reasonable high-tech business. Stay away and don't waste your time dealing with this bank.
Great bank, very helpful. Had an overdraft and a bank rep called me about it---so I could transfer and avoid a charge.
Judgemental. Worst phone conversation with HR.
Needham Bank is a US Bank based in Needham, Massachusetts. Needham Bank is located at 1063 Great Plain Ave, Needham, MA 02492, USA.
Please contact with Needham Bank using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Needham Bank opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.